If you are ever not completely satisfied with your inkWOW purchase, we will quickly replace it, or you may return it for a refund. Ink cartridges that are empty or less than 75% full cannot be returned for a refund or replacement.
We know that you will be very happy with your inkWOW purchase. However, in the event that you experience any problems, we’re here to help resolve them fast.
We understand that there may be times when you will need to return an item or two to us for a refund. And we will gladly help with this. The only thing we ask is that you obtain a Return Merchandise Authorization (RMA) number first. This helps us track your return and ensure that it is resolved according to your wishes.
On all returns, we will refund you the price you paid for the items you return. The original shipping charge will not be refunded unless we made a mistake with your order. You are responsible for the shipping charges to return the item to us for any reason.
Customers returning items can expect to be refunded in the method in which they paid within 5-10 business days of our receipt of their return.
Shipping charges are nonrefundable, except in the event of a packing error. Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping & handling if their entire order is returned for a refund.
Customers are responsible for any shipping charges incur from returning an item to us regardless of the reason, except in the event of a packing error.
Unopened merchandise - No restocking fee.
Opened merchandise - No restocking fee
Most issues can be addressed quickly by troubleshooting. Check out our Troubleshooting/FAQs page or contact one of our knowledgeable Customer Service Associates for assistance. If we cannot help resolve your issue, we will gladly send you a replacement at no charge. All we ask is for you to ship us the defective ink cartridge. You are responsible for the shipping charges to return the item to us for any reason.
If you wish to make an exchange, the fastest way is to simply re-order the new items online and then return the items you do not want. Please obtain an RMA first before returning the unwanted items. You are responsible for the shipping charges to return the item to us for any reason.